Privacy Policy

Last updated: January 2025

Introduction

Phoenix Marble & Granite LTD (“we,” “our,” “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us regarding our stone fabrication and installation services. By using our website or submitting an inquiry, you acknowledge the practices described in this policy.

This policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA) of Alberta.

Information We Collect

We collect personal information only when you voluntarily provide it to us. When you submit a quote request or contact form on our website, we may collect the following:

• Full name
• Phone number
• Email address
• Project address or city
• Project type (e.g., kitchen countertop, bathroom vanity)
• Material preferences
• Any additional information you include in your message or project description

We do not collect payment or financial information through this website. All payment arrangements are handled directly through secure, separate channels.

We may also collect non-personal, technical information through standard server access logs, such as your browser type, operating system, and the pages visited on our site. This information is used solely for website maintenance and security purposes and is not linked to your personal identity.

How We Use Your Information

We use the personal information you provide exclusively for the purpose for which it was collected. Specifically, we use your information to:

• Respond to your quote requests and project inquiries in a timely manner
• Schedule free in-home consultations at your convenience
• Prepare and deliver written project quotes
• Communicate with you regarding the progress, scheduling, or details of your project
• Follow up after project completion to ensure your satisfaction

We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing, advertising, or any other commercial purposes. We will not add you to any mailing lists or contact you for unrelated promotions without your explicit consent.

Data Retention

We retain your personal information only for as long as is reasonably necessary to fulfill the purposes outlined in this policy, or as required by applicable provincial and federal law. For active clients, this generally means retaining records for the duration of the project and a reasonable period thereafter for warranty and follow-up purposes. Inquiries that do not result in a project engagement are retained only as long as needed to close the inquiry and then securely deleted or anonymized.

You may request deletion of your information at any time by contacting us using the details provided at the end of this policy.

Cookies & Tracking

Our website does not use tracking cookies, advertising pixels, or third-party analytics services (such as Google Analytics). We do not profile individual visitor behavior, build audience segments, or serve targeted advertising based on website visits.

Standard server access logs may temporarily capture basic technical data (IP address, browser type, referral URL) as part of normal web hosting infrastructure. This data is not used to identify individual users and is managed in accordance with our hosting provider’s security practices.

If we ever introduce cookies or tracking tools in the future, this policy will be updated accordingly and you will be notified through a cookie consent mechanism before any data is collected.

Third-Party Links

Our website may contain links to third-party websites and services, including but not limited to Google Maps, Instagram, and Facebook. These links are provided for your convenience and informational purposes only. We have no control over the content, privacy practices, or data collection activities of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit. Phoenix Marble & Granite LTD is not responsible for the privacy practices or the content of websites outside our own domain.

Your Rights

As an individual whose personal information we hold, you have the following rights under applicable Canadian privacy law:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to Deletion: You may request that we delete your personal information from our records, subject to any legal obligations requiring us to retain it.
• Right to Withdraw Consent: You may withdraw your consent for us to contact you at any time, with the understanding that this may affect our ability to provide a quote or complete a project.

To exercise any of these rights, please contact us in writing at phoenixmarbl@gmail.com. We will respond to all verified requests within a reasonable timeframe, typically within 30 days.

Data Security

We take the security of your personal information seriously. We implement reasonable administrative and technical measures to protect your data from unauthorized access, use, disclosure, or loss. However, no method of data transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

In the unlikely event of a data breach that poses a real risk of significant harm to you, we will notify you and the applicable regulatory authorities as required by law.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:

Phoenix Marble & Granite LTD
18111 107 Ave NW
Edmonton, AB T5S 1K1

Email: phoenixmarbl@gmail.com
Phone: 780-236-5909

We are committed to resolving any privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta to file a complaint.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational circumstances. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of our website or services after any changes to this policy are posted constitutes your acceptance of those changes.